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Salesforce Inc (NYSE: CRM), a leading American cloud-based software company, announced several announcements on Wednesday, including fiscal Q2 2024 ended July 31, 2023. According to the announcement, Salesforce recorded an adjusted earnings per share of $2.12 during the second quarter compared to $1.90 expected by analysts surveyed by Refinitiv. During the three months that preceded the end of July, Salesforce recorded a revenue of $8.60 billion, compared to $8.53 billion forecasted by analysts.
As a result, Salesforce shares closed Wednesday trading at $215.04, up 1.45 percent from the day’s opening price. The CRM gains on Wednesday continued during the after-hours trading session with a jump of about 5.61 percent. Worth noting that CRM shares have gained about 62 percent YTD to a market capitalization of approximately $206.45 billion.
According to the Salesforce quarterly report, the Q2 revenue jumped approximately 11 percent YoY. In a bid to strengthen its shareholders, the company conducted a share repurchase program of about $1.9 billion. Notably, the company’s subscription and support sectors reported the highest revenues of about $8.01 billion, an increase of 12 percent YoY.
The professional services and other revenues came in at about $0.60 billion, an increase of 3 percent YoY. Notably, the company reported a net income of about $1.27 billion during the second quarter, thus representing $1.28 per share, from $68 million, or 7 cents per share, during the same quarter last year.
Amid the artificial intelligence (AI) hype, Salesforce has allocated significant resources to ensure customer satisfaction.
“As the #1 AI CRM, with industry-leading clouds, Einstein, Data Cloud, MuleSoft, Slack, and Tableau, all integrated on one trusted, unified platform, we’re leading our customers into the new AI era,” Marc Benioff, Chair and CEO of Salesforce, noted.
Forward, the company highlighted that the economic uncertainty has presented increased pressure on its performance. Speaking with analysts during a conference call, Salesforce finance chief Amy Weaver, highlighted that the company’s future growth prospects are under pressure from market uncertainty.
“We are still seeing elongated sales cycles, additional deal approval layers, and deal compression in our subscription and support and professional-services businesses,” Weaver stated.
For the third quarter, the company expects to report adjusted earnings per share of between $2.05 to $2.06 on revenue of about $8.7 billion to $8.72 billion. The company’s forecast outshined analysts’ expectations of adjusted earnings per share of $1.83 on revenue of approximately $8.66 billion, according to a survey conducted by Refinitiv.
For the full year, the company expects to report an adjusted earnings per share of between $8.04 and $8.06 on a revenue of between $34.7 billion to $34.8 billion, according to a survey conducted by Refinitiv.

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Although Salesforce raised its earnings forecast for FY24, the revenue prediction remains intact.
Salesforce Inc (NYSE: CRM) surpassed analyst expectations in its fiscal Q1 2024 financial performance, with earnings coming in at $1.69 per share. As earnings were about $0.08 higher than estimates, the software company also reported better-than-expected revenue for the fiscal quarter. Salesforce said it has $8.25 billion in revenue for the fiscal Q1 2024, while analysts predicted $8.18 billion.
According to the quarterly report, the company’s revenue for the quarter grew 11% compared to the previous year. While subscription and support revenues for the quarter were up 11% YoY to $7.64 billion, professional services and other revenue gained 9% year-over-year to $0.61 billion. The President and Chief Financial Officer of Salesforce, Amy Weaver, said the Q1 2024 performance represents another step forward. She said the team worked hard to deliver “another double-digit growth” in the quarter, referring to the previous quarter’s strong results. The CFO commended the quarterly report, noting that the company is committed to increasing its customers’ productivity. Weaver also said the team would continually work towards driving efficiency and becoming AI-first companies.
In addition to the high revenue and earnings per share in fiscal Q1 2024, Salesforce also recorded smooth cash flow. The cash generated from operation during the three months was $4.49 billion. Notably, Salesforce recorded $243 million for capital expenditures in fiscal Q1 2024. This is a growth of about 36% and more than the $205 million analysts’ consensus.
Furthermore, Chair and CEO of Salesforce Marc Benioff noted that the company significantly exceeded its non-GAAP margin target for fiscal Q1 2024. Also, he announced the raising of full-year earnings guidance.
“We are raising our FY24 non-GAAP operating margin guidance to a 550 basis point increase year-over-year. At the same time, we are leading the next major revolution in CRM – infusing trusted, secure generative AI across our entire product portfolio. Salesforce’s generative AI ecosystem wields Einstein GPT, Slack GPT, and Tableau GPT, delivering trusted power across our product portfolio. Our Salesforce GPT Trust Layer will shield customer data, enabling productive automation and intelligent enterprise enhancements securely.”
Although it raised its earnings forecast for FY24, the revenue prediction remains intact. Looking forward, Salesforce expects adjusted EPS for the fiscal year to be between $7.41 and $7.43 billion. Also, the revenue forecast for the same period is between $34.5 billion and $34.7 billion. The company had earlier projected $7.12 to $7.14 for adjusted earnings per share.
While on a conference call with analysts, COO Brian Millham mentioned the delta with closing deals. Hence, the company is working on an automated selling process on the low end of the market, making its sales personnel more productive.

Ibukun is a crypto/finance writer interested in passing relevant information, using non-complex words to reach all kinds of audience.
Apart from writing, she likes to see movies, cook, and explore restaurants in the city of Lagos, where she resides.
Salesforce is planning to launch Einstein GPT with OpenAI to offer all users and organizations generative services improved by AI.
American cloud-based software company Salesforce (NYSE: CRM) has joined a growing list of companies entering the AI (artificial intelligence) space. Salesforce has partnered with Open AI and is set to launch Einstein GPT to support its software business.
Speaking during a press briefing, Salesforce general manager Clara Shih says that the potential use cases for Einstein GPT are enormous. According to Shih, all aspects of the Salesforce business will enjoy improved service with Einstein:
“We believe that the value that generative AI can deliver to enterprises is enormous, Einstein GPT combines Salesforce’s proprietary AI models with vetted external generative AI. It’s being integrated into every Salesforce cloud, as well as Mulesoft, Tableau, and Slack, and will transform every sales, service, marketing and ecommerce experience.”
Salesforce has been working with artificial intelligence for a few years. In 2016, the company launched Einstein AI, a tool created to help process surrounding marketing and sales, in addition to boosting customer relationship management (CRM). A few years later, in 2020, Salesforce announced that it was delivering more than 80 billion AI-powered predictions every day. Specified beneficiaries of Einstein were marketing, commerce, service, and sales.
Salesforce senior vice president for AI/ML Jayesh Govindarajan explained Einstein GPT during the press briefing. Govindarajan says Einstein makes predictions by combining generative AI models with customer data. He said the AI uses natural language processing (NLP) to understand what an organization or user requires. It then helps to accomplish these tasks using learned knowledge.
Govindarajan added that using OpenAI’s GPT model helps Salesforce create a large language model (LLM), such that the company can have several layers of information that will gradually fine-tune Einstein GPT as it is used. The required fine-tuning or adjustments for the AI will also be influenced by the organization or user’s content saved in the Salesforce Cloud.
In addition to all of the automated processes, Salesforce will also infuse a human element. According to Govindarajan, any organization using Einstein GPT can require human experts for feedback before the AI generates or delivers the text to customers.
Salesforce’s announcement comes as many companies are working hard at building and also launching AI tools for their operations. ChatGPT’s November 2022 launch sparked the recent hype surrounding AI predictions and generation. The AI now has millions of users and has introduced a subscription plan for the product. Among other things, subscribers enjoy faster and prioritized responses and improved reliability, especially during peak hours.
Google has also launched Bard, an artificial intelligence program that seeks to improve on large language models. According to CEO Sundar Pichai, Bard uses Language Model for Dialogue Applications (LaMDA), a group of conversational neural language models Google developed two years ago.

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An impressive financial performance for Q4 and fiscal year 2023 pacifies investors’ concerns about the past revenue and income reports at Salesforce.
American software company Salesforce (NYSE: CRM) recorded its best single-day surge since 2020 after it released its Q4 2023 earnings report that crushed predictions. In addition to exceeding expectations, the company also issued a strong forecast for the current quarter and fiscal year 2024. Against predictions of $1.36 per share on adjusted earnings, the software company reported $1.68 per share, 23% more than analysts’ consensus polled by Refinitiv. Also, revenue reached $8.38 billion in fiscal Q4, exceeding the expected $7.99 billion.
According to a press release that detailed the fiscal Q4 performance, which ended on January 31, Salesforce’s revenue grew 18% YoY to $31.4 billion. The company ended its fiscal year 2023 with an operating cash flow of $7.1 billion, representing a 19% growth YoY. Salesforce said the operating cash is the highest cash flow in its history and also “one of the highest cash flows of any enterprise software company our size.”
The President and Chief Financial Officer at Salesforce, Amy Weaver, spoke about the earnings report that led to the biggest single-day surge since August 2020. She stated:
“Our relentless focus on execution and proactive management of the current environment allowed us to close out a strong quarter and set us up for a transformational fiscal year 24. It’s a New Day at Salesforce and as we look ahead, I am excited for the opportunity in front of us as we continue to drive profitable growth.”
An impressive financial performance for Q4 and fiscal year 2023 pacifies investors’ concerns about the past revenue and income reports at Salesforce. More interestingly, the company executes a 27% adjusted operating margin for the fiscal year 2024. In other words, the cloud-based company’s profitability improvement is two years ahead of schedule.
A recent announcement from Salesforce on the elimination of the board’s committee in charge of mergers and associations triggered commendation from investment management company Elliot Investment Management. Notably, the management firm recently disclosed a stake in Salesforce last month. The software company’s CEO Marc Benioff has been dealing with pressure from activists to boost margins amid slower revenue growth. Shortly after Salesforce released the results that led to its most significant single-day surge in about three years, Elliott Investment Management released a statement. It wrote:
“Salesforce’s set of announcements today represents progress towards regaining investor trust. The steps are consistent with our recommendations, and we believe they will help restore value at Salesforce.”
Goldman Sachs (NYSE: GS) analyst Kash Rangan expressed his satisfaction with the fiscal Q4 report Salesforce published. The analysts increased his 12-month price target for the second time in a week. The latest average price target is $213.03. Meanwhile, Salesforce currently sells at $186.30 in after-hours trading.
After recording its highest single-day surge since 2020, Salesforce stock is trading down 0.14% in extended hours. The company has been consistently amassing gains since the beginning of the year, growing more than 40.73%.

Ibukun is a crypto/finance writer interested in passing relevant information, using non-complex words to reach all kinds of audience.
Apart from writing, she likes to see movies, cook, and explore restaurants in the city of Lagos, where she resides.
Salesforce has doubled down on its share buyback program which it commenced last year and said it will be committing the sum of $20 billion to the initiative.
The shares of the American cloud-based software company Salesforce Inc (NYSE: CRM) are leading Wall Street momentum today as it jumps 15.79% in the Pre-Market following its recently announced performance and revenue figures. The company reported $8.38 billion in revenue for the Fourth Quarter of the 2023 Fiscal year ended on January 31.
This revenue is up by 14% year-over-year and it surpasses the $7.99 billion projected by analysts polled by Refinitiv. The Earnings Per Share (EPS) for the quarter came in at $1.68 per share, adjusted, as against the $1.36 per share expected by Refinitiv analysts.
Despite crucial headwinds experienced in the quarter, Salesforce weathered some of its toughest storms. However, the San Francisco-based company reported a loss of $98 million for the quarter, a figure that surpasses the $28 million it recorded in the year-ago period.
For the Full Year, Salesforce recorded total revenue of $31.4 billion, up 18% year over year and by 22% on a Constant Currency basis.
“For the full year we delivered $31.4 billion in revenue, up 18% year-over-year, or 22% in constant currency, one of the best performances of any enterprise software company our size,” said Marc Benioff, Chair and CEO of Salesforce. “We closed FY23 with operating cash flow reaching $7.1 billion, up 19% year-over-year, the highest cash flow in our company’s history, and one of the highest cash flows of any enterprise software company our size.”
The company experienced a shrink in its top management as Co-CEO, Bret Taylor stepped down from the role during the quarter. The past year was a tough one for companies globally as many countries’ economies shrunk on account of raging inflation. Drastic cost control measures had to be instituted across the board, including at Salesforce.
For Salesforce, its revenue is a showcase of its cost management efforts according to Benioff. The company also reported a gross margin of 29.2%, a figure that is dubbed the highest in the company’s history.
The firm had expected to hit a gross margin of 25% for the 2026 Fiscal Year, thus coloring the current achievement of Benioff’s administration.
“Six months ago in September at our Dreamforce Investor Day we shared with you our comprehensive transformation plan, the new day for profitable growth,” Benioff said on the conference call. “But things have changed as we entered our fourth quarter. We recognized that we needed to radically accelerate the transformation plan time frame. We needed to press the hyper-space button and bring the two-year goals forward quickly and exceed them now.”
Salesforce has doubled down on its share buyback program which it commenced last year and said it will be committing the sum of $20 billion to the initiative. The company is expecting a full fiscal revenue between $34.5 billion to $34.7 billion, up from the $34.03 billion already projected by analysts.

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The software company said it would contact impacted workers, and affected teams would receive clarity on organizational changes.
In the wake of tech companies cutting expenses, software company Salesforce Inc (NYSE: CRM) has revealed plans to cut 10% of its workforce. The cloud-based company also intends to shut down some offices in specific locations in addition to firing thousands of staff. In a letter to employees, Salesforce CEO Marc Benioff referred to the challenging environment as the reason to dismiss the workers over the coming weeks. The impacted employees are more than 7,000. The CEO added that Salesforce “hired too many people” during the pandemic, which has led to the company’s economic downturn.
As of February 2022, Salesforce said it had more than 79,000 workers globally, representing a 30% growth since the same time in 2022. Salesforce was one of the many tech companies that benefited from the coronavirus pandemic. The company’s revenue spiked as the world was forced to stay home and rely heavily on technology to connect with other people remotely.
The software company said it would contact impacted workers, and affected teams would receive clarity on organizational changes. Also, the workforce cut will result in around $1.4 billion to $2.1 billion in charges, while only about $800 million to $1 billion will be recorded in Q4. According to the CEO, the dismissed staff will receive full support from the team, including “a generous package.”
“In the US, affected employees will receive a minimum of nearly five months of pay, health insurance, career resources, and other benefits to help with their transition. Those outside the US will receive a similar level of support, and our local processes will align with employment laws in each country.”
Salesforce announcing a workforce cut four days into the new year indicates the economic headwinds companies have been warning about. Technology giants like Amazon (NASDAQ: AMZN) and Meta Platforms (NASDAQ: META) fired thousands of workers last year ahead of a possible recession. Investors are already wary of more bad times for the economy due to central banks’ continued interest rate hikes to control inflation. At the same time, many companies that resorted to cloud services amid the stay-home period are beginning to reduce expenses, affecting the likes of Salesforce and Microsoft (NASDAQ: MSFT).
Wedbush analysts Dan Ives wrote about the workforce reduction at Salesforce. The analysts said the cloud-based company “clearly is seeing headwinds in the field and thus is trying to quickly adjust to a softening demand environment.”
In addition to growing more than 5% in the last five days, Salesforce stock also jumped 7.27% over the past month. At press time, CRM is down 0.03% to $139.55.

Ibukun is a crypto/finance writer interested in passing relevant information, using non-complex words to reach all kinds of audience.
Apart from writing, she likes to see movies, cook, and explore restaurants in the city of Lagos, where she resides.